Terms of Service

Coffee Language — Educational App for Turkish Coffee Cup Reading

1. Agreement and Acceptance of Terms

Please read these Terms of Service ("Terms") before using the Coffee Language application ("App").

By using the App, you:

• ✅ Confirm that you have read and understood these Terms
• ✅ Agree to every provision of this document
• ✅ Accept the risks associated with using the App
• ✅ Confirm that you are at least 14 years old, or that your parent/legal guardian has accepted these Terms on your behalf

These Terms are governed by Austrian law. For users in the European Union, GDPR and EU consumer law also apply.

2. What Coffee Language Is and What It Is NOT

2.1. Application Definition

Coffee Language is an educational mobile application that teaches the art and tradition of Turkish coffee cup reading — a practice recognized by UNESCO as Intangible Cultural Heritage since 2013.

Educational Content:

• Structured courses with video lessons taught by certified instructors
• Progressive curriculum from basic symbol recognition to complete cup reading
• Symbol library with 60+ traditional coffee cup symbols and their cultural meanings
• Progress tracking system (XP, levels, streaks) to support learning

AI-Powered Practice:

• Photo analysis via OpenAI GPT Vision to identify patterns in coffee cup sediment
• AI-generated interpretations based on traditional symbolism and an optional user question
• Practice tool designed to apply knowledge gained from educational courses

Key characteristics:

• Languages: English, Turkish, Russian, Ukrainian, German
• Age rating: 12+ (App Store). Community features (posting, comments) are restricted to users 18 and older — see Sections 3 and 4A
• Educational content: Video courses, symbol library, structured lessons
• AI Practice: Photo analysis via OpenAI GPT Vision
• Model: Freemium (educational courses available with optional paid subscription for AI practice)
• Platform: iOS (Apple App Store)

2.2. What This Is NOT

• ❌ Is NOT medical, psychological, or psychiatric advice
• ❌ Does NOT provide financial or legal advice
• ❌ Is NOT scientific research or a proven predictive method
• ❌ Cannot predict the future
• ❌ Is not based on paranormal or supernatural claims

2.3. Nature of AI Interpretations

AI-generated interpretations are based on analysis of visual patterns in coffee cup photos. They are for cultural, educational, and entertainment purposes only.

3. Age, Rating and Consent

App Store age rating: 12+ (as assigned by the App Store based on the presence of a moderated user community). This rating reflects that the App includes an optional community space where users may post and read user-generated content.

You may use the App's educational content (courses, video lessons, symbol library) and the AI practice tool if you are at least 14 years old, or younger with the consent and supervision of a parent or legal guardian who accepts these Terms on your behalf.

Paid subscriptions and in-app purchases require parental or legal guardian consent for users under 18. We do not knowingly collect personal data from children under 14 without verifiable parental consent, and we do not knowingly permit users under 18 to participate in the community space.

4. Acceptable Use

You agree to use the App lawfully and respectfully. In particular, you agree that you will NOT:

• ❌ Violate any applicable law or regulation, or encourage others to do so
• ❌ Commit fraud, or impersonate any person, moderator, or organization
• ❌ Upload malware, attempt to gain unauthorized access to, or otherwise attack or disrupt our systems or other users
• ❌ Post, comment, or transmit content that is obscene, sexually explicit, violent, hateful, harassing, threatening, defamatory, or discriminatory
• ❌ Harass, bully, stalk, or attack any other user
• ❌ Publish personal or private information about yourself or any third party (phone numbers, emails, addresses, social handles, or other personal data)
• ❌ Post spam, advertising, external links, repetitive content, or solicit or offer paid services
• ❌ Infringe the intellectual property or privacy rights of others
• ❌ Use the community space for any purpose other than respectful, on-topic, educational participation

These rules apply to everything you contribute through the App, including posts, comments, likes, and your chosen nickname. We may warn, restrict, suspend, shadow-restrict, or permanently remove your account and content — without prior notice and without refund — and report you to the competent authorities where required by law. Specific rules and consequences for community participation are set out in Section 4A.

4A. Community — User Content, Moderation & Safety

4A.1. What the Community Is

The App includes an optional community space where signed-in users aged 18+ may share short text posts about the symbols, patterns, and cultural traditions they are learning, comment on and like other members' posts, and interact under a self-chosen public nickname ("wall name"). It also features a daily educational "Cup of the Day" posted by us. Your legal name is never shown to other users — only your chosen nickname is public. Participation is entirely optional. By hosting your posts and comments, we act as a hosting service provider under Regulation (EU) 2022/2065 (the Digital Services Act, "DSA").

4A.2. Your Content and Your Responsibility

Any post, comment, nickname, or other material you submit is "User Content". You are solely responsible for the User Content you submit. You represent and warrant that you own or have all necessary rights to it and that it does not violate these Terms, any law, or the rights of any third party. You retain ownership of your User Content. By submitting it, you grant Dinkel AI & MEDIA TECH GmbH a worldwide, non-exclusive, royalty-free licence to host, store, display, reproduce, moderate, and distribute that content within the App for the purpose of operating and moderating the community. This licence ends when your content is deleted, except for copies retained in moderation records as required for safety and legal accountability.

4A.3. Community Rules

The community space is a place to learn together. By participating you agree to the following rules, which form part of these Terms:

• 💛 Be kind. This is a learning community. No harassment, hate, or attacks.
• 🎓 Stay on topic. Share what you see in the cup, the symbols, and the culture. Learning, not selling.
• 🔒 Protect privacy. No phone numbers, emails, addresses, or other personal data — yours or others'.
• 🚫 No spam. No ads, links, or repeated content. No offering paid services.
• 🚩 Report & hide. See something wrong? Report it or hide the author. Posts are reviewed by moderators.

4A.4. Zero Tolerance for Objectionable Content and Abusive Behavior

To keep the community safe, we operate the following mechanisms:

• 🤖 Automated content filtering. Every post and comment is screened by an automated content-moderation system (OpenAI moderation technology and an AI text classifier) before it becomes visible to others. Content flagged as potentially objectionable is withheld and placed in a human moderation queue instead of being published.
• 👀 Human moderation. Withheld and reported content is reviewed by our moderators, who may approve, reject, or remove it.
• 🚩 Reporting. Every post and comment can be reported by any user (Spam, Inappropriate, or Other). Reports are reviewed by our moderators.
• 🙈 Blocking. You can hide any author, which removes all of their posts and comments from your view.
• 🗑️ Deletion. You can delete your own posts at any time.

We commit to reviewing reports of objectionable content and to acting on them — including removing the content and ejecting the responsible user — as required by App Store Guideline 1.2.

4A.5. Reporting Illegal or Infringing Content (Notice and Action)

In line with Article 16 DSA, you and any other person or entity can notify us of content believed to be illegal or in breach of our rules:

• In the app: use the Report action on any post or comment and select a reason (spam, inappropriate, other).
• By email: send a notice to partners@sonaya.ai with a link or description of the content, the reason it is illegal or infringing, and your contact details.

We review notices and, where justified, remove or restrict the reported content. A sufficiently precise and adequately substantiated notice gives us actual knowledge of the content concerned. Where you provide contact details, we will confirm receipt and inform you of our decision.

4A.6. Statement of Reasons and Contesting a Decision

Where we remove or restrict your content, or restrict your account, on the ground that it is illegal or incompatible with these Terms, we will, in line with Article 17 DSA, provide a statement of reasons on request. This includes what was restricted and the type of restriction; the facts and the legal or contractual ground relied on; and whether automated means were used. To request the statement of reasons for any decision affecting your content, or to contest a decision you believe was wrong, email partners@sonaya.ai. We will review your request and, where the decision was unfounded, reinstate the content. You also retain the right to bring the matter before a competent court under applicable Austrian and EU law.

4A.7. Enforcement and Consequences

We may, at our sole discretion and to the extent permitted by applicable law, and without prior notice and without refund:

• Remove, hide, or refuse to publish any User Content that violates these Terms or the community rules;
• Restrict, suspend, shadow-restrict, or permanently terminate ("eject") the account of any user who posts objectionable content or engages in abusive behavior;
• Retain moderation records (including the reason for a moderation decision) for safety, accountability, and legal compliance, even after the underlying content or account is deleted.

Termination or ejection for a violation of these Terms does not entitle you to any refund of subscription fees or in-app purchases. Refunds remain governed by Section 5.4.

4A.8. Point of Contact

Our single point of contact for recipients of the service in relation to these community features (Article 12 DSA), and for Member State authorities, the Commission and the European Board for Digital Services (Article 11 DSA), is: partners@sonaya.ai. Communications may be in English or German.

4A.9. Consent to Participate

5. Subscriptions and Payments

5.1. Plans

Educational course content (lessons, videos, symbol library) is available to all users. Subscriptions unlock additional AI practice interpretations.

5.2. Automatic Renewal

5.3. How to Cancel (iOS)

1. Open the App Store app on your iPhone
2. Tap your profile picture (top right)
3. Tap Subscriptions
4. Find Coffee Language
5. Tap Cancel Subscription and confirm

Cancellation takes effect at the end of the current billing period; you keep access until then.

5.4. Refunds

Refunds are handled by Apple, not by us. Request a refund at reportaproblem.apple.com. We do not refund for used service, for dissatisfaction with interpretation content, or after Apple’s refund window (typically 14 days).

6. Intellectual Property

We own: App code, design, graphics, the name "Coffee Language", and related IP. You may: use the app for personal use, share your interpretation results. You may not: copy or modify the app, distribute it, record or redistribute course videos, or use our branding commercially. Photos you upload remain yours; we use them only to generate interpretations. Interpretation text is generated by OpenAI; you may use and share it as you wish.

7. Disclaimers and Limitation of Liability

To the maximum extent permitted by applicable law, we do not guarantee accuracy of interpretations, uninterrupted service, or that data will never be lost. Our maximum liability is limited to the amount you paid for the app/subscription in the last 3 months (or €9 / $10, whichever is greater). We are not liable for indirect, incidental, or consequential damages.

This limitation does not apply to: liability for intentional misconduct or gross negligence, liability for personal injury, or any other liability that cannot be excluded or limited under applicable Austrian or EU law, including mandatory consumer protection rights.

8. Law and Disputes

Austrian law and GDPR apply. Disputes are resolved in Vienna, Austria. You may contact us first at support@sonaya.ai or partners@sonaya.ai. EU consumers may use the European ODR platform.

9. Your Rights

You may cancel subscription via App Store (no penalty), delete your account in the app, and request a copy of your data. GDPR rights (access, rectification, erasure, restriction, portability, object) apply; see our Privacy Policy.

10. Contact

Support: support@sonaya.ai (1–7 business days). Legal / Privacy: partners@sonaya.ai. Website: https://dinkel.it.com/fincan.html — Privacy Policy, Terms of Service.

11. Changes and Severability

We may update these Terms. For material changes that affect your rights, we will notify you in the app and request your explicit consent before applying the changes. If any clause is found invalid by a court of competent jurisdiction, the remaining clauses remain in full force and effect. We are not liable for failure to perform due to force majeure (natural disasters, war, pandemic, government action, etc.). The English version is the official version; in case of conflict with any translation, the English version prevails.

12. EU Consumers

If you are in the EU, you have a 14-day right to withdraw from a purchase where applicable under Directive 2011/83/EU.

You may refer disputes to the Austrian Data Protection Authority (dsb.gv.at) and the European ODR platform. Your mandatory consumer rights under applicable national law remain unaffected by these Terms.

Thank you for using Coffee Language.

Terms of Service as of July 3, 2026